Emergency Tree Removal Central Coast NSW

000Call if anyone is trapped or injured
132 500NSW SES line for trees blocking access or about to fall on property
13 13 88Ausgrid’s number for outages and trees on powerlines
3 mTree work this close to Ausgrid powerlines needs accredited workers

Who To Call First

After a storm, the right first call depends on what the tree has hit and whose land it’s on. A tree removal business is usually not the first call.

Situation Call Worth knowing
Anyone trapped or injured 000 The SES asks people to use Triple Zero in this case, not its storm line.
Tree blocking a door, driveway or road, or a tree that may fall on your property NSW SES on 132 500 SES volunteers provide temporary help to keep your home and situation safe. Your request is logged and you get a reference number. For permanent repairs the SES points people to their insurer or a private contractor.
Tree touching or tangled in powerlines, or lines down Ausgrid on 13 13 88 Stay well away from fallen lines and from any tree they’re caught in. Council also says trees over powerlines should be reported to Ausgrid.
Tree or branch down on a road, footpath, park or reserve Central Coast Council Council has said fallen trees over roads can be reported to it. Council’s customer service number is 02 4306 7900. A council tree is not yours to remove.
Dangerous tree on your own land, with no emergency service directing the work Us, once everyone is safe Council’s rules still apply. See the next section.

Stay away from fallen trees and powerlines. A tree can hold a live line under strain even when nothing looks wrong. If the SES gave you a reference number and you no longer need help, call 132 500 and cancel, so crews can reach people who do.

What Council’s Rules Say About A Storm-Damaged Tree

Central Coast Council’s tree rules treat emergencies in two different ways, and the difference is easy to miss.

Emergency services directing the work

Council’s evidence requirements don’t apply where work is carried out for emergency purposes, such as when it is authorised by police, ambulance, the SES, the fire brigade or the RFS.

Everything else on your own land

Removing a tree that is dead, dying or a risk to life or property doesn’t need a permit if council is satisfied. Council says it will be satisfied when you keep arborist evidence of species and condition for six months.

In practice, that means a storm-damaged tree isn’t automatically exempt just because it came down in bad weather. If nobody official is directing the work, photograph the tree and its condition before it’s cut, and get the species and condition recorded. Our arborist page explains the AQF3 and AQF5 evidence council names, and what to ask for.

Council’s exemptions also don’t apply to threatened species, habitat trees for threatened fauna, endangered ecological communities or heritage items. If your tree could be one of these, say so when you call. The full list of exemptions is on our home page.

Arborists removing a tree

Once Everyone Is Safe

  1. Write down the SES reference number if you called, and keep it with your photos.
  2. Photograph from a safe distance: the whole tree, the damage it has caused, and close-ups of the bark and leaves.
  3. Work out whose tree it is: yours, a neighbour’s, or council’s. That decides who deals with it and who you talk to.
  4. Contact your insurer before arranging permanent repairs. The SES directs people to their insurer or a private contractor for this.
  5. If you’re relying on council’s exemption, have the species and condition recorded before any cutting starts.
  6. Book the removal, then decide what happens to the stump. Our stump grinding page covers the options. For several downed trees across a larger block, see land clearing, and for a single tree that can wait, see tree removal.

Tell us what the tree has done

Describe where the tree is, what it’s resting on and whether any wires are involved. Photos from a safe distance help.

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